Bomgar-Hosted Webinar Will Offer Tips for Delivering Superior Remote Support and Service Desk Performance

Webinar to Feature Informative Action Items to Implement in IT Support Service Processes

JACKSON, MS - February 2, 2012 - Bomgar, the secure remote support solution for the mobile enterprise, and Dell KACE^TM, the leading provider of systems management appliances, together announce a free webinar that will focus on challenges with providing satisfactory IT support service to users and customers. Bomgar recently expanded integration capabilities with Dell KACE, and the upcoming webinar will feature tips for maximizing support processes and capabilities through the advanced integration.

This one-hour, live web event will be held Thursday, February 9, 2012, at 1pm EST and 7pm EST. Attendees will come away with action items they can put into their unique support processes that will assist in better user experiences. Register now, and learn how to:

• Improve service quality through integrated remote collaboration capabilities for faster problem resolution and reduced user downtime.
• Eliminate travel time and expense, shipping costs and labor previously needed to repair remote clients.
• Enhance service desk satisfaction while reducing IT staff costs.

"We are excited to continue and expand upon our strategic partnership with Dell KACE, and offer our customers tips for maximizing the use of both the Bomgar and Dell KACE solutions," said Russ Duffey, VP of business development and strategic alliances at Bomgar. "Providing IT support that exceeds the expectations of your users is a key metric for success. As the workforce becomes more mobile, workers will be using more varieties of devices in more varieties of places, and will expect help from IT when those devices malfunction. The more positive the user's experience with IT support, the more positive your organization will be perceived."

To register for the webinar at 1pm EST, click here. To register for the webinar at 7pm EST, click here.

For more information about Bomgar, please visit: www.bomgar.com.

Bomgar is the leader in secure remote support software for a mobile world. The company's appliance-based products enable organizations to improve IT support efficiency by allowing support representatives to securely support any device or system, any platform, anywhere (Smartphone to Server).  6,500 companies across 65 countries - including 19 of the Fortune 50 - have deployed Bomgar to rapidly improve customer satisfaction while dramatically reducing costs.  Bomgar is privately-held with offices in Jackson, Atlanta, Washington D.C., Paris and London.  In 2011, Bomgar was named one of the fastest-growing technology companies in America by Deloitte, and one of America's fastest-growing private companies by Inc. magazine.

Bomgar is the worldwide leader in secure, appliance-based remote support. The company’s award winning solutions enable organizations to improve IT support efficiency by securely accessing and managing virtually any system – Mac, Linux, BlackBerry and Windows Mobile smartphones plus all versions of Windows. Over 5,000 leading companies around the world have deployed Bomgar’s enterprise-class solutions to transform their IT support functions and significantly improve operational efficiency and customer satisfaction while dramatically reducing costs. Bomgar is a privately-held company headquartered in Ridgeland, Mississippi with offices in Atlanta, San Francisco, Washington DC, Paris and London. In 2009, Bomgar was named one of the 500 fastest-growing companies in the US by Inc. Magazine.

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