BOMGAR & HP

Two Critical Systems for a Complete Support Picture

As Hewlett Packard Gold Business Partner, Bomgar's certified integration brings two critical support systems together so your support organization can improve service levels, centralize support processes and strengthen compliance. Now, with the Bomgar integration, enterprises can launch a secure remote support session directly from an HP Service Manager ticket, eliminating needless data entry and simplifying root cause analysis.

Combining Bomgar's secure, collaborative remote support solution with HP's industry-leading incident management system gives a complete support picture, allowing support representatives to provide excellent customer service in a more efficient manner.  

Bomgar's integration with HP Service Manager enables service desk staff to:

• Initiate a remote desktop control session from within HP Service Manger
• Measure the performance and effectiveness of the service desk through customizable surveys and reports
• View Bomgar session logs from within the HP Service Management solutions
• Log key session details and record videos of each support session

Key Benefits

• Increase first call resolution rates
• Shorten call times
• Eliminate on-site visits
• Enable compliance reporting
• Measure and exceed SLAs
• Increase support capacity
• Automatically log every remote support session

How to Get the Integration

Contact your sales representative to get additional information on the Bomgar/HP Service Manager integration package. Further customizations and more advanced integrations are also available through Bomgar's strategic HP system integration partnerships.

Related Products and Links

• HP Home