Come Work for Bomgar

Location: New York / New Jersey

Position Summary: The Director of Strategic Accounts (NE) is responsible for capturing, qualifying and closing business with prospects of Bomgar’s solution. This position is expected to proactively pursue opportunities within specified territories, in particular the greater NY area, and industry verticals, in particular Financial Services, which will benefit from Bomgar’s products.

Responsibilities and Essential Functions
Performs sales activities for an assigned geographic area or product/service line to achieve or exceed assigned revenue objectives.  

• Contact prospects and leads to generate interest and qualify needs for Bomgar products.
• Manage and strategize a territory; maximizing the revenue opportunities within the enterprise accounts base.
• Creates and performs sales presentations to match company's products/services with identified needs.
• Sells products/services through face-to-face meetings, phone and email contact.
• Remains knowledgeable of company's products/services to facilitate sales efforts.
• Maintains sales records and prepares sales reports as required.
• Sends quotes to prospective customers.
• Travel as needed.
• Maintains regular customer contact (for the calendar year) to ensure satisfaction: *Alerts client to new or improved products/services. *Assess additional client needs within the first year as a customer. *Develops relationships with client. *Relays any client feedback to product development staff.

Education / Experience Requirements  

• Bachelor's degree or equivalent training in business or sales management.
• 10-15 years of enterprise sales experience in the software industry, preferably in the greater NY area with senior level contacts at F500 companies.
• Basic computer skills needed and working experience with Salesforce.com a plus.

Work Skills  

• Effective communication and interpersonal skills.
• Must possess strong organizational and time management skills
• Self-starter, motivated to drive and meet revenue goals and objectives.
• Professional demeanor
• Willingness to support and adhere to Company’s Core Values (http://www.bomgar.com/values.htm)

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Location: Johns Creek, GA

Position Summary: The Solutions Engineer provides pre-sales product support and technical solutions to prospective customers and account executives.

Responsibilities and Essential Functions  

• Provide support via telephone, written correspondence and electronic media.
• Serve as the technical resource during the sales cycle conducting technical demonstrations and educational training to prospects and customers.
• Assists sales in developing responses and proposals to prospective and existing customers.
• Participate in sales calls and customer visits as requested.
• Develop and maintain technical presentations and other technical sales tools.
• Coach and mentor sales representatives concerning technical product knowledge.
• Serve as liaison between sales personnel and other internal groups to streamline communications and coordinate resource utilization
• Train others on new product and technology advancements as required.
• Provide technical support and perform technical demonstrations at trade shows.
• Travel required

Education / Experience Requirements  

• Bachelors degree in technological field preferred or equivalent technical experience
• Windows Networking
• Web Server technology
• Desktop troubleshooting
• Basic knowledge of proxy servers and firewalls and TCP/IP
• Basic knowledge of API’s, XML and HTML preferred
• Previous experience developing and presenting technical product demonstrations and presentations in person, via the phone or the web required.
• Experience with remote support technology

Work Skills  

• Team player with strong verbal and interpersonal skills.
• Polished customer presentation skills required.
• Professional demeanor
• Ability to communicate technical information to non-technical personnel.
• Ability to determine how product will work within customer environment critical to success.
• Willingness to support and adhere to Company’s Core Value (http://www.bomgar.com/values)

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Location: Ridgeland, MS

Position Summary: This position is responsible for supporting customers as they report incidents with their Bomgar remote support solutions. This responsibility includes responding to, resolving or escalating and documenting customer’s incidents in a timely, efficient and professional manner while actively participating in a team environment.

Responsibilities and Essential Functions  

• Communicate with customers via phone and email in a professional, efficient, pleasant and helpful manner
• Document and resolve customer support incidents using intelligent, qualified troubleshooting techniques, teamwork and a variety of internal resources
• Work with Product Support Engineers (Tier 2) to resolve or escalate more complex issues
• Liaise with hardware vendors on warranty repairs
• Actively participate with other Technical Support engineers in a team-oriented culture and assist other internal groups
• Continue to develop personally and professionally with internal and extra-curricular training
• Process all reported customer incidents in a timely fashion according to Service Level Agreements

Education / Experience Requirements  

• College degree in Information Technology and professional experience in technical support
• Experience and knowledge in OS and IT network administration/support
• Strong troubleshooting skills and technical abilities
• Customer focused attitude and motivated to help

Work Skills  

• Detail oriented but able to execute efficiently and follow through
• Able to organize, multitask and prioritize
• Willing to work flexible hours
• Must possess knowledge of commonly-used concepts, practices, and procedures within a particular field.
• Excellent written and verbal communication skills are required.
• Must be able to work within a team environment including remote team members
• Professional demeanor
• Support and adhere to Company’s Core Values. (http://www.bomgar.com/values.htm)

Apply Now!

Location: Ridgeland, MS

Position Summary: This position is responsible for supporting customers as they report incidents with their Bomgar remote support solutions. This responsibility includes investigating, resolving and documenting escalated customer’s incidents in a timely, efficient and professional manner while actively participating in a team environment.

Responsibilities and Essential Functions  

• Process all customer incidents escalated from Tier 1 in a timely fashion according to Service Level Agreements.
• Skillfully and consistently apply qualified troubleshooting techniques to resolve and/or reproduce reported incidents in multiple OS and network environments.
• Work closely with Quality Assurance and Development groups when further investigation and detailed technical information is required while maintaining professional customer support standards.
• Communicate with customers via phone and email in a professional, efficient, pleasant and helpful manner.
• Document all support incidents and customer interaction accurately and thoroughly.
• Liaise with hardware vendors on warranty repairs and complete in-house RMA processing.
• Actively participate with other Technical Support representatives in a team-oriented culture by fielding Bomgar product and area-of-expertise questions, completing Tier 1 duties as required and assisting other internal groups.
• Continue to develop personally and professionally with internal and extra-curricular training.

Education / Experience Requirements  

• BA degree or equivalent work experience in OS and network related incident resolution.
• Proven record of strong troubleshooting skills and technical abilities.
• Solid understanding of TCP/IP networking protocols especially as they related to web-server request handling and firewall configuration.
• Detailed knowledge of various Windows workstation and server operating systems including user management, security policy configuration and system service operations.
• Working knowledge of Linux and Mac OS environments

Work Skills  

• Detail oriented but able to execute efficiently and follow through
• Able to organize, multitask and prioritize
• Willing to work flexible hours
• Must possess knowledge of commonly-used concepts, practices, and procedures within a particular field.
• Excellent written and verbal communication skills are required.
• Must be able to work within a team environment
• Professional demeanor
• Support and adhere to Company’s Core Values. (http://www.bomgar.com/values.htm)

Apply Now!

Location: Ridgeland, MS

Position Summary: The Quality Assurance Analyst is responsible for planning and implementing the quality assurance procedures for daily, milestone and release candidate testing of the Bomgar product line of screen-sharing and remote control technologies. QA Analyst must display individual motivation and the ability to respond with innovation to new technological problems and new product possibilities. As a member of the QA team, will be responsible for the quality of software released to the company’s sales and marketing departments. QA Analyst will also work with technical support team to help resolve product support issues.

Responsibilities and Essential Functions  

• Determine test objectives and standards by studying software requirements, writing test cycle plans, test cases, and test scripts.
• Meet test objectives by determining testing methods, cycles, phases, and conditions; set up testing environment and equipment.
• Identify software capability and reliability by conducting functional, system, and performance tests.
• Resolve testing problems by modifying testing methods during tests; conferring with management to revise test objectives and standards.
• Maintain testing database by developing defect tracking and regression testing information requirements; designing information system; enter test outcomes; secure data.
• Report test outcomes by collecting, analyzing, interpreting, summarizing, and displaying data; recommend software changes.

Education / Experience Requirements  

• B.S. or higher degree in Computer Science or related field
• Experience with automated testing, developing standards, reporting research results, software debugging and software testing, and Software Quality Assurance Process.
• Knowledge of C++, PHP, and other programming languages a plus
• Linux and Unix experience a plus

Work Skills  

• Accuracy and Attention to Detail
• Self-starter; requires little supervision
• Excellent verbal and written communication skills
• Strong time management skills and ability to prioritize
• Professional demeanor
• Support and adhere to Company’s Core Values. (http://www.bomgar.com/values.htm)

Apply Now!

Location: Ridgeland, MS

Position Summary: The Quality Assurance Engineer is responsible for planning and implementing the quality assurance procedures for daily, milestone and release candidate testing of the Bomgar product line of screen-sharing and remote control technologies. QA Engineer must display individual motivation and the ability to respond with innovation to new technological problems and new product possibilities. As a member of the QA team, will be responsible for the quality of software released to the company’s sales and marketing departments. QA Engineer will also work with current development team creating new products and enhancing existing products.

Responsibilities and Essential Functions  

• Determine test objectives and standards by studying software requirements, writing test cycle plans, test cases, and test scripts.
• Meet test objectives by determining testing methods, cycles, phases, and conditions; set up testing environment and equipment.
• Identify software capability and reliability by conducting functional, system, and performance tests.
• Resolve testing problems by modifying testing methods during tests; conferring with management to revise test objectives and standards.
• Maintain testing database by developing defect tracking and regression testing information requirements; designing information system; enter test outcomes; secure data.
• Report test outcomes by collecting, analyzing, interpreting, summarizing, and displaying data; recommend software changes.

Education / Experience Requirements  

• B.S. or higher degree in Computer Science or related field
• 3 to 5 years experience with automated testing, developing standards, reporting research results, software debugging and software testing, and Software Quality Assurance Process.
• Networking experience required.
• Knowledge of C++, PHP, and other programming languages a plus
• Experience in shrink-wrapped software projects a plus
• Linux, Unix, Windows and Mac experience required.
• Ability to utilize VMWare

Work Skills  

• Accuracy and Attention to Detail
• Self-starter; requires little supervision
• Excellent verbal and written communication skills
• Strong time management skills and ability to prioritize
• Professional demeanor
• Support and adhere to Company’s Core Values. (http://www.bomgar.com/values.htm)

Apply Now!

Location: Ridgeland, MS

Position Summary: The iOS developer researches, designs and develops product features, tools, and applications for enhancing Bomgar's iOS platform specific remote support software. Self-motivation, ability to research new product and development trends, responding with innovation to new technological problems and new product possibilities are critical talents to be successful in this position. Passion for creating great user experiences is required.

Responsibilities and Essential Functions  

• Scope assigned project/tasks and provide accurate time estimates.
• Responsible for researching, designing, prototyping, documenting specifications, implementing and testing all developed software in the scope of the product.
• Convert specifications into requirements, design and proposed solution(s).
• Systematically identify and define problems, evaluate all possible solutions, and implement effective solutions.
• Work with Quality Assurance personnel in creating all test cases and documentation for the assigned projects/tasks.
• Communicate problems, risks, or issues with peers and manager.
• Provide thorough documentation for all development work.
• Interacting with technical support and possibly customers in trouble-shooting issues and resolving the respective issues.

Education / Experience Requirements  

• Bachelor’s Degree in Computer Science or related field.
• 1 to 2 years of development experience on iOS platform.
• Proficient with the entire Software Development Lifecycle (SDLC).
• Mac Programming experience is a plus.
• Should have published at least one App to the App Store

Work Skills  

• Strong verbal and written communication skills.
• Must be self-reliant, but be able to communicate and contribute in a team setting.
• Excellent analytical and problem solving skills
• Professional demeanor at all times
• Willingness to support and adhere to Company’s core values (http://www.bomgar.com/values.htm)

Apply Now!

Location: Ridgeland, MS

Position Summary: The Software Developer designs and develops product features, tools, and applications used for enhancing Bomgar's remote support software. Developer must display self-motivation and the ability to respond with innovation to new technological problems and new product possibilities.

Responsibilities and Essential Functions  

• Scope assigned project/tasks and provide accurate time estimates.
• Responsible for designing, prototyping, documenting specifications, implementing and testing all developed software in the scope of the product.
• Systematically identify and define problems, evaluate all possible solutions, and implement effective solutions.
• Work with Quality Assurance personnel in creating all test cases and documentation for the assigned projects/tasks.
• Communicate problems, risks, or issues with peers and manager.
• Provide thorough documentation for all development work.
• Some interaction with technical support and possibly customers in trouble-shooting issues and resolving the respective issues may be required.

Education / Experience Requirements  

• Bachelor's Degree in Computer Science, Electrical Engineering, or related field; Master's Degree preferred.
• 3 to 5 years software development experience in C++.
• Proficient with the entire Software Development Lifecycle (SDLC).
• Unix, Linux, Windows, and Mac OS experience preferred.
• Software development experience in PHP is a plus.

Work Skills  

• Must be self reliant, but be able to communicate and contribute in a team setting.
• Excellent analytical and problem solving skills
• Professional demeanor
• Support and adhere to Company’s Core Values. (http://www.bomgar.com/values.htm)

Apply Now!

Location: Ridgeland, MS

Position Summary: HOURS: 9:00 a.m. – 5:00 p.m. CONTACT INFORMATION: Send resume w/ CL to Director of HR, Bomgar Corporation, 578 Highland Colony Parkway, Ste. 300, Ridgeland, MS 39157. Note: This position is eligible for company’s Employee Referral Bonus Program.

Responsibilities and Essential Functions
Research, design and develop product features, tools and applications used for enhancing Bomgar’s remote support software. Specific duties include: Research, design prototype, document specifications, implement and test all developed software applications in the scope of the product; convert specifications into requirements, design and proposed solutions; systematically identify and define problems, evaluate all possible solutions, and implement effective solutions; work with Quality Assurance personnel in creating all test cases including integration test and documentation for the assigned projects/tasks, communicate problems, risks and issues with peers and manager; provide thorough documentation for all development work; interact with technical support and possibly customers in trouble-shooting issues and resolving the respective issues, work with C++, Java/J2EE, the entire Software Development Lifecycle(SDLC) etc.  

Education / Experience Requirements
Must have a Master’s degree in Computer Science, Electrical Engineering, Information Security or a related field plus 2 years of experience. Foreign equivalent degree is acceptable. Will also accept any suitable combination of education, training and/or experience.  

 

Apply Now!

Location: Ridgeland, MS

Position Summary: The Software Development Engineer researches, designs and develops product features, tools, and applications used for enhancing Bomgar's remote support software. Development Engineer must display self-motivation and the ability to research new product and development trends, respond with innovation to new technological problems and new product possibilities.

Responsibilities and Essential Functions  

• Scope assigned project/tasks and provide accurate time estimates.
• Responsible for designing, prototyping, documenting specifications, implementing and testing all developed software in the scope of the product.
• Systematically identify and define problems, evaluate all possible solutions, and implement effective solutions.
• Work with Quality Assurance personnel in creating all test cases and documentation for the assigned projects/tasks.
• Communicate problems, risks, or issues with peers and manager.
• Provide thorough documentation for all development work.
• Some interaction with technical support and possibly customers in trouble-shooting issues and resolving the respective issues may be required.

Education / Experience Requirements  

• Bachelor's Degree in Computer Science, Electrical Engineering, or related field; Master's Degree preferred.
• 3 to 5 years software development experience in C++.
• Proficient with the entire Software Development Lifecycle (SDLC).
• Unix, Linux, Windows, and Mac OS experience preferred.
• Software development experience in PHP is a plus.

Work Skills  

• Must be self reliant, but be able to communicate and contribute in a team setting.
• Excellent analytical and problem solving skills
• Professional demeanor
• Willingness to support and adhere to Company’s Core Values. (http://www.bomgar.com/values.htm)

Apply Now!

Location: Ridgeland, MS

Position Summary: The Test Automation Engineer is responsible for testing, qualifying, and validating Bomgar product releases. This individual works closely with Quality Assurance, Software Development, and Product Management teams. Self-motivation, ability to install, configure, and maintain Windows, Mac, and Linux platforms, and proficiency in scripting languages are critical skills to be successful in this position.

Responsibilities and Essential Functions  

• Scope assigned tasks and provide accurate time estimates.
• Work with Quality Assurance personnel in creating and understanding test cases and documentation for the assigned projects/tasks.
• Maintain third party tools, test environments, and associated configurations.
• Assist Product Support, Quality Assurance, and Development teams with identification, reproduction, and documentation of product defects and “corner” cases.
• Provide performance data and other metrics gathered from testing to support quality review process.
• Interacting with technical support and possibly customers in trouble-shooting issues and resolving the respective issues.
• Develop and maintain scripts and applications used to perform functional, load, and regression testing of Bomgar product.
• Develop and maintain automated regression testing for existing and new test cases.

Education / Experience Requirements  

• Bachelor’s Degree or Equivalent work experience in Computer Science or related field.
• 1 to 2 years of development experience, either in test automation or application development.
• Clear understanding of Software Development Lifecycle (SDLC).

Work Skills  

• Working knowledge of setting up physical and virtual Windows, Mac, and Linux environments.
• Experience with scripting languages like Python, JavaScript, or bash is desirable.
• Experience using automated test tools like HP QuickTest Pro, Selenium, etc. is a plus.
• Professional demeanor at all times
• Willingness support and adhere to Company’s core values (http://www.bomgar.com/values.htm)
• Strong verbal and written communication skills.
• Must be self-reliant, but be able to communicate and contribute in a team setting.
• Excellent analytical and problem solving skills

Apply Now!