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Integrations

Integrate remote desktop control into your existing support process without creating additional data sets.

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API, SDK and Integration Client

Your enterprise has specific processes and ways of managing them. Bomgar's API, SDK and Integration Client give you the blueprints for creating standard integrations that can shave 75% off development time. From tying remote support sessions to your helpdesk tickets to associating session recordings to call recordings, you have all the tools you need at your fingertips to create custom integrations that work for your support organization.

  • API - Bomgar's open API lets you integrate with any database, service desk solution or other applications.
  • SDK - Use the SDK to create custom plug-ins to integrate external applications with Bomgar.
  • Integration Client - Bomgar's Integration Client comes with two pre-packaged plug-ins - a Windows file system and a Microsoft SQL server plug-in.

 

Identity Management Integration

Identity management in the support center is a necessity. Bomgar integrates with LDAP for directory integration so that reps can log into Bomgar with the same username and password they use to log in to their computer.

Other supported integrations include Kerberos for Single Sign On, and RADIUS integration for multi-factor authentication using RSA or other security providers.

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Customizations

Bomgar's customization features allow you to make the product look and feel like your organization. This reassures your customers that they are dealing with you, not your remote support service provider.

Bomgar provides you with the tools you need to:

  • Create multiple customized portals for different customers or support teams.
  • Brand the customer client with your colors and logo.
  • Customize the chat box.

 

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Integration Partners

Tying your service desk management system to Bomgar gives you a full perspective of how remote support is working in your organization. By partnering with the leading service desk management vendors, BMC and HP, Bomgar enables you to get the full picture. Service desk tickets are tied to remote support sessions and all of the audit data from those sessions.

Bomgar is a Marketzone partner with BMC, a certified partner with HP, and offers the following integrations:

BMC Software HP Software
  • BMC Remedy Action Request System
  • BMC Service Desk Express
  • HP Service Center
  • HP Service Manager
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