Remote Access to Unattended Servers and Desktops
Jump Technology
Through Bomgar’s Jump Technology, support technicians gain secure remote control of unattended servers and computers through firewalls. Bomgar’s Jump Technology is ideal for a wide range of unattended devices including terminals, POS systems, servers, routers, and more.
You can install Jump remote access agents on as many remote computers as necessary while maintaining centralized control of unattended systems. With Bomgar it’s easy to replace legacy RDP and VNC point-to-point support solutions.
|
|
More Information on Jump Technology: More Ways to Use Unattended Access: |
Intel vPro Support
Remotely resolve issues below the operating system level using Intel vPro Technology. With Bomgar’s Intel® vProTM capability you can lower costs associated with on-site visits or shipping
back impacted computers.
Integrated SSH, Telnet and Command Shell Support
While many support sessions involve a support representative and an end-user, some common scenarios involve a support representative and an unmanned, display-less network device. Previously, tools like Terminal and Putty allowed for remote shell access to switches, routers and other network devices, but also created security concerns and headaches. By integrating with LDAP, RADIUS and Kerberos, Bomgar solves this issue with its secure remote command-line support.
While providing remote support for a user, a support representative may realize the problem is a router or a modem. With Command Shell, the rep can use SSH or Telnet to troubleshoot the device.
Outside of a typical 2-party session, a support representative can use Shell Jump to access a display-less network device while both maintaining the audit trail as well as limiting user access based on authentication.
Similarly, a representative can provide remote support to devices on a locked-down network using Jump Zone Proxy, with centralized auditing and authentication integration.
System Requirements:
Command Shell, Shell Jump and Jump Zone Prozy work on all supported systems, except Smartphones.