Reboot &
Reconnect
Bomgar's Reboot/Reconnect feature lets the support rep pick up where the session left off after a reboot.
Save Time with Reboot/Reconnect
Bomgar's Reboot/Reconnect feature lets the support rep pick up where the session left off after a reboot. By not having to initiate a new session, problems are fixed faster and the customer doesn't have to start the support process over again. Productivity increases because the support rep can place the user on hold and work on another session while the system reboots.
Request Automatic Logon Credentials at Reboot
Another timesaver associated with Reboot/Reconnect is "Request Automatic Logon Credentials." This feature prompts the user, requesting a valid username and password. After the reboot, the remote system will automatically sign back in with the provided credentials.
This ensures uninterrupted support after a reboot without requiring the customer to be present. Additionally, this process ensures that the rep never has access to the user's credentials. This feature increases customer satisfaction, freeing the user to continue their work elsewhere while their system is being serviced.
Agreements & Messages
With Bomgar, you can configure a number of messages for the customer you support. You also can choose to display a watermark on both the customer's and the representative's screen while the customer is in session.
Customer Agreement
Display a legal agreement, disclaimer or policy to end-users before they begin a support session.
Customer Greeting
The greeting welcomes your customer and requests him or her to wait for the next available support representative.
On Hold Message
Configure an on-hold message to display at specified intervals before the session begins.
Orphaned Session & URL
If no technicians are available to help the customer, the orphaned session message alerts the customer, and the URL option can then redirect the end-user to a designated site.
Multiple Languages
Messages can display in each language available on your appliance. Bomgar currently supports German, English, Latin American Spanish, EU Spanish, EU French, Italian, Dutch, Brazilian Portuguese, EU Portuguese, Japanese, and Simplified Chinese.
Reboot in Safe Mode with Networking
Sometimes a support rep has to go into Safe Mode to remove a piece of spyware or to troubleshoot and diagnose networking problems among other tasks. Bomgar's Reboot/Reconnect gives the technician the option of rebooting right into Safe Mode. No more yelling at the user to "keep hitting F8."
Customer Client
The full customer client is your end-users' interface once a support session has begun. During the session, customers can chat with technicians, select which applications to share and send files through the customer client. Customers can also change the font size of the chat display.
A prominent red X button immediately stops screen sharing and disables any permissions the representative might have had; the customer can also choose to close the session entirely, uninstalling the software from his or her computer.
