Android 2.1.0 Smartphone Rep Console

Requirements

The Bomgar Android Rep Consoles works with:

• Android Smartphones running Android 2.2+
• Existing Bomgar installations, version 12.1 or greater
• Support sites with a trusted CA-signed certificate on the appliance

Highlighted Features

• Remotely view a customer's or employee's screen and control their mouse and keyboard
• Chat with end-users, other reps, and trusted third parties within the session
• Initiate a remote support session from a Smartphone without requiring the end-user to have pre-installed software or be on a pre-defined user list
• Simultaneously work on multiple sessions, and invite other reps into a session to collaborate and fix problems
• Access and Support unattended desktops or laptops via Bomgar's Jump Technology

Known Issues

• Mobile reps that are in Extended Availability mode are currently being redirected to a black browser page instead of joining them to the session.
• When going from full screen, back to normal screen view, and then clicking on the chat icon, the keyboard will pop up, covering up the text edit box.

Notes

• When supporting remote systems with large screen resolutions, it may take a few seconds for the screen to completely update.

Bomgar is the worldwide leader in secure, appliance-based remote support. The company’s award winning solutions enable organizations to improve IT support efficiency by securely accessing and managing virtually any system – Mac, Linux, BlackBerry and Windows Mobile smartphones plus all versions of Windows. Over 5,000 leading companies around the world have deployed Bomgar’s enterprise-class solutions to transform their IT support functions and significantly improve operational efficiency and customer satisfaction while dramatically reducing costs. Bomgar is a privately-held company headquartered in Ridgeland, Mississippi with offices in Atlanta, San Francisco, Washington DC, Paris and London. In 2009, Bomgar was named one of the 500 fastest-growing companies in the US by Inc. Magazine.

BOMGAR Contacts: