Bomgar Release 12.1.2

Bomgar 12.1.2 is a full maintenance release, and is the first version of the 12.1 series certified for the Virtual Appliance. If you are using a Virtual Appliance, be sure to check out the release notes for 12.1.1 to see what else is in this release!

Requirements

• This version of Bomgar has been certified for physical Bomgar appliances (B100, B200, B300 & B400) and the Virtual Appliance
• Physical appliances require base software version 3.2.8 or later before installing Bomgar 12.1.2
• Virtual Appliance requires base software version 3.2.7 or later before installing Bomgar 12.1.2

Enhancements

• Enhanced physical key detection and injection from the Rep Console.  This is especially helpful when supporting remote systems that are running emulators or other virtual systems.

Issues Resolved

• Administrative Interface
  • Resolved an issue where network restriction configuration was not saving properly.
  • Resolved an issue where downloading MSI installers on Macs could result in the wrong client being downloaded.
  • Resolved an issue causing the Out of Disk Space email to incorrectly trigger.
• Rep Console
  • Resolved an issue where modifier keys were not being sent through screen sharing and the remote system was in an RDP or virtual session.
  • Resolved an issue causing Jump Client groups to sort incorrectly.
  • Resolved an issue where BRCS scripting was not working properly on Windows for some browsers.
• Mobile Devices
  • Resolved an issue where starting external Rep Invite from a session key or invitation email on iOS displayed an error.
  • Resolved an issue where the wrong link to the iOS Customer Client in the App Store was displayed when starting a session from the Support Portal.

Known Issues

• [Updated 2012-Feb-06] Making a 'generate_session_key' Command API call with 'queue_id=rep_username:[username]' returns 'Invalid Argument'. A patch is available in the Self Service Center. (click here)

Notes

• Bomgar 12.1.2 release works with the following Bomgar Mobile versions:
  • iOS^TM & Android Customer Clients (version 2.0.1+)
  • iOS^TM & Android Rep Consoles (version 2.1.0+)
  • NOTE: The above mobile apps require trusted CA-signed certificates on the appliance.

Bomgar is the worldwide leader in secure, appliance-based remote support. The company’s award winning solutions enable organizations to improve IT support efficiency by securely accessing and managing virtually any system – Mac, Linux, BlackBerry and Windows Mobile smartphones plus all versions of Windows. Over 5,000 leading companies around the world have deployed Bomgar’s enterprise-class solutions to transform their IT support functions and significantly improve operational efficiency and customer satisfaction while dramatically reducing costs. Bomgar is a privately-held company headquartered in Ridgeland, Mississippi with offices in Atlanta, San Francisco, Washington DC, Paris and London. In 2009, Bomgar was named one of the 500 fastest-growing companies in the US by Inc. Magazine.

BOMGAR Contacts: