Using Bomgar To Train Remote Users
Challenges of Training Remote Users
Remote support can help greatly in resolving technology problems. However, sometimes the problem is not with the technology, but with the user's understanding of it. Unless you train the user, the problem will continue to reoccur. Some training can happen on the user's screen, but for more in-depth instruction, it's helpful to show the user the rep's screen. Learn More 
Using Bomgar to Train Remote Users
Bomgar's offers an effective means for technicians to instruct users on the use of technology. Whether the situation calls for one-on-one training, one-to-few demonstrations, in-depth remote troubleshooting, or all three at once, Bomgar offers functionality to suit the need.
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One-on-One With Bomgar, the rep is able to gain access to the screen quickly, and troubleshoot as if physically in front of the mobile device. Bomgar offers numerous device emulators that allow the rep to navigate with mouse and keyboard through the smartphone's interface. |
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One to Few Bomgar's robust API and software development kit, along with several pre-built integrations with service desk management solutions from HP and BMC, ensure that smartphone support sessions are integrated into your existing systems and processes. Bomgar also integrates with LDAP, RADIUS, and Kerberos, enabling you to control technicians' access by group policy using your existing user directories. |
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Training and Support In addition to supporting Blackberry and Windows Mobile, Bomgar supports all versions of Windows from 95-Win 7, Mac OS X, and five distributions of Linux. With Bomgar, the technician can control both the smartphone and the computer it is connected to, no matter what the operating system. Bomgar even allows technicians to support multiple handhelds along with multiple computers simultaneously, each in a separate tab. |