Using Bomgar To Secure Vendor Access Management

The Problem of Vendor Access

Your IT infrastructure requires remote support from numerous technology vendors. In a large company, hundreds or even thousands of vendor technicians may require periodic remote access to application servers, network devices, or user's desktops. This constant flow of vendor remote access is essential in order to keep your infrastructure functioning properly. But it can also be a threat to your organization's security, undermining your efforts to maintain regulatory compliance. Most current products for remote access:

• Do not allow granular security settings
• Do not provide a comprehensive audit trail
• Do not support all operating systems and scenarios

Learn More

Using Bomgar for Secure Vendor Access Management

As a solution for vendor access, Bomgar addresses the crucial security requirements of granular permissions and a complete audit trail within a consolidated solution that supports a wide array of operating systems and configurations. Bomgar acts as a centralized proxy for vendor activity throughout your enterprise, without the need to deploy hardware to every network segment.

		Secure Vendor Access Administrator can control vendors' access to the network using Bomgar's EmbassyTM and Rep Invite technologies. After adding vendor accounts to the Embassy, or determining privileges for invited reps, the admin can assign security parameters, define which systems can be accessed, and manage vendor settings and permissions. Some of these parameters include: Whether file transfer is enabled - and if so, which directions Whether a vendor rep can share a session with your internal support staff Whether the vendor's access enables full remote control or view only Whether the vendor must request application-specific control from the end-user
		Complete Audit Trail The Bomgar administrator can monitor and report on all vendor activity through Bomgar historically or in real time. Video recordings of every remote support session enable the administrator to audit every click and keystroke of every vendor technician. Bomgar logs: Which vendor rep accessed which system When the access took place and how long it lasted What happened during each session (files transferred, settings changed, screen sharing, command line sessions, chats with the user, etc.)

 

A Consolidated Solution

Bomgar enables your vendors to support any of your systems, whether a Mac laptop on a WiFi hotspot or an unattended Linux server. In addition to computers, Bomgar also enables remote support of BlackBerry and Windows Mobile smartphones and remote access to command line driven network devices. With Bomgar, you can give your vendors access to:

• Windows 95 - Windows 7
• Mac 10.4 and 10.5
• Multiple Linux distros, including Ubuntu, Red Hat, Fedora, and SUSE Linux
• BlackBerry and Windows Mobile Handhelds
• Network Devices (SSH and Telnet)
• Systems both inside and outside the firewall
• Both attended and unattended systems

Bomgar's breadth of system support eliminates the need for multiple access solutions, increasing manageability along with security. And Bomgar can be used by your internal support staff as well as your vendors, enabling you to remotely support your entire organization with one secure solution.