Gartner/Bomgar Webcast: Battling Back Against a Down Economy
View this BomgarTM Webcast:
Does a downturn mean that support fundamentals should be abandoned or rediscovered?
The answer: Yes
Old ways of doing support have to be abandoned.
We're now living in a world where everyone is outside the firewall.
Tools like LAN-based remote control were designed for an internal user base that has largely left the building.
On the other hand, users & clients still need support and explaining a technical fix over the phone is still painful. Now is the time for support to rediscover the best technologies to support remote users & clients - for today & for the long term.
Join Gartner analyst David Coyle, and VP of Product Strategy for Bomgar Corporation, Nathan McNeill to learn how to make decisions right for a downturn that have strategic advantage for the long term.
Also learn about a new breed of remote support technologies that deliver a short ROI, but improve support fundamentals for years into the future.
Recorded: April 9, 2009